Troubleshooting

Why can’t I see any videos? Does FluentU require VPN in China?
First, please check that you have Flash installed on your device (https://get.adobe.com/flashplayer/).   Also, sometimes the videos will not ...
Mon, Nov 7, 2016 at 11:32 AM
Reporting a mistake in the captions
We try to be perfect in all our translations, but sometimes you may find a mistake in our content. If you’re pretty sure that we’re wrong, please tell u...
Sun, May 6, 2018 at 1:09 PM
Why do I see progress on videos when I've only just created my account?
FluentU's 'progress bar' acts as both a measure of how much of that video (or audio) you've learned with FluentU, and also how many of its v...
Sat, Mar 4, 2017 at 5:50 PM
I'm trying to sign up, but it keeps telling me I already have an account?
If you've tried different email addresses, but are still having trouble singing up, it could be that you're signing up with a username that's al...
Wed, Dec 9, 2015 at 11:06 PM